SERVICE QUALITY IMPROVEMENT EFFORTS RSU PKU MUHAMMADIYAH BANTUL SERVQUAL MODEL BASED

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ژورنال

عنوان ژورنال: Jurnal Kesehatan Masyarakat (Journal of Public Health)

سال: 2013

ISSN: 1978-0575,1978-0575

DOI: 10.12928/kesmas.v6i1.1061